Refund & Disclaimer Policy
Returns and Refunds for Non-Quality Issues
We are committed to providing quality products and services. However, due to the special nature of Feng Shui courses, consultation services, and some retail products (such as metaphysical blessings, personalized customization, etc.), we generally do not accept returns or refunds for non-quality issues.
Before purchasing, please ensure you have thoroughly understood the product information, service content, and our disclaimer to make informed decisions.
Handling of Quality Issues
If you receive products with obvious quality issues (such as damage, defects, etc.), please contact us immediately and provide relevant evidence (such as photos, videos, etc.). We will provide solutions such as returns, exchanges, or repairs based on the specific situation.
Please note that damage during transportation should be claimed from the carrier. You need to communicate with the carrier promptly and file a claim. Meanwhile, we will provide necessary support to assist you.
Return Period and Conditions
If you need to return a product, please contact us within 7 days of receiving the product (based on logistics information) and provide a complete explanation of the return reason and product condition. Returns requested beyond this period will not be accepted.
Returned products must maintain their original packaging and accessories in perfect condition, without any signs of use or human damage. Otherwise, we reserve the right to reject the return request. The logistics cost incurred by your return shall be borne by the consumer.
Refund Method and Timing
After verification and confirmation, we will issue a refund according to your original payment method. Refund timing may vary depending on the processing procedures of banks or payment platforms, typically requiring 3-15 business days.
If a refund fails due to incorrect payment information provided by you, we will not bear any responsibility. Please ensure that the payment information you provide is accurate.
Feng Shui Energy Disclaimer
Each product we sell is infused with unique Feng Shui energy by Master ChosenGao before shipment. However, due to individual differences among consumers, the effectiveness and activation time of the energy enhancement may vary. Additionally, the users’ maintenance of the product, natural aging, and failure to follow our instructions for wearing or placing the product may lead to the energy become ineffective. Therefore, if the user subjectively feels that they are not receiving positive feedback from the energy during use, we shall not bear any responsibility.
Please carefully read and understand the above disclaimer and return and refund terms. If you have any questions or require further confirmation, please contact us before purchasing. Thank you for your understanding and support!
We reserve the right to update or modify this disclaimer and return and refund terms at any time without prior notice. Please regularly check our store policies for the latest information.
Contact Information
For any inquiries or assistance, please reach out to us at:
Email: Fengshui@chosengao.com